Policies

Return Policy

Last updated June 10, 2026

Eligibility

Returns can be initiated within 7 days of delivery for items that arrive damaged, wrong, or significantly not as described. Custom-made and large-format pieces (over 3×2 ft) are non-returnable unless damaged in transit.

How to request

1. Sign in to your account and open My Orders.
2. Click Request return next to the eligible order.
3. Pick a reason and attach photos of the damage if applicable.
4. Our team confirms within 24-48 hours and shares pickup details.

Refunds

Once the returned item reaches our warehouse and passes a quality check, refunds are processed within 5-7 business days to the original payment method. UPI/Card refunds typically reflect within 3 days; bank-transfer refunds may take longer based on your bank.

What's not covered

• Wear and tear from regular use
• Custom-made and personalised products (unless damaged)
• Items returned after 7 days of delivery
• Products without original packaging

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